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Median execution measured at 38 ms from our London and New York matching points.
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Full depth of market on every symbol, not just the top of book.
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+45 71 35 09 01
Visit us
Unit 1, La Place Creole, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia
Frequently Asked Questions
The questions the desk gets most often, answered in full. Anything else, use the form above.
Requests placed before 14:00 CET are sent the same business day; anything later is processed within 24 hours. SEPA transfers usually settle the next business day, card refunds follow the card scheme’s own timetable, and we charge no withdrawal fee.
Spreads start from 1.2 pips on the Standard account, all-in with no separate commission. On Raw and Prime they start from 0.2 pips and you pay $3.50 or $2.50 per side ($7 or $5 per round turn). Both figures appear on your statement, so nothing is buried in a marked-up price.
The dealing desk answers from Sunday 22:00 to Friday 22:00 CET without interruption, in seven languages, with a median first response under four minutes. Existing clients get the fastest route through the in-platform chat.
No. There is no minimum volume, no monthly platform fee and no penalty for leaving an account idle, whatever the tier.
You are warned when your margin level reaches 100%. Positions close automatically at 50%, largest loss first. Negative balance protection means a gap cannot take a retail account below zero.
Yes, at any time and without opening a second account. Top up to the tier’s minimum and the new spread and commission apply from your next trade; open positions and full history carry over.
It applies automatically to every retail account, at no cost and with no opt-in. If a price gap takes the account below zero, the shortfall is written off rather than invoiced to you. It does not extend to accounts classified as professional.
Orders route straight to our liquidity pool with no dealing-desk intervention, no re-quotes and no last look. Median execution is 38 ms from our London and New York matching points, and fill and slippage statistics are published every quarter.
No. Match-Trader runs in your browser and on iOS and Android, so there is nothing to install and nothing to keep updated. Your balance, open positions and history follow you from one device to the next.
Yes. Several accounts of different tiers sit under one client area and you switch between them without logging out. Each keeps its own balance and margin, and internal transfers between them are instant and free.
Dealing desk
Reachable while the market is open.
From Sunday 22:00 to Friday 22:00 CET, without interruption. Median first response under four minutes, in seven languages.
Existing clients: use the in-platform chat for the fastest route to the desk.
- Sydney session22:00 – 07:00 CET
- Tokyo session00:00 – 09:00 CET
- London session08:00 – 17:00 CET
- New York session13:00 – 22:00 CET
- Median first responseunder 4 min